Complaints
Last updated: 9 July 2026. How to raise a complaint with Kingdom Futures Limited and how it will be handled.
Raising a complaint
If you have a complaint about this website, our communications, or how your inquiry was handled, please contact us at:
What to include
Please include your name, contact details, a clear description of your complaint, and any relevant reference numbers or dates.
Response timeframe
We aim to acknowledge complaints promptly and respond substantively in line with FCA complaint-handling requirements. We aim to acknowledge your complaint within five business days and to provide a final response within eight weeks of receipt.
Escalation
If you are not satisfied with our response, you may be entitled to escalate your complaint, including — where eligible — to the Financial Ombudsman Service. Eligibility depends on your circumstances and the nature of the complaint, and any referral is normally made within six months of our final response.
Postal address
Kingdom Futures Limited
Innovation Centre, Churchfields, St Leonards-on-Sea, East Sussex, TN38 9UH, United Kingdom
Regulatory contact
Kingdom Futures Limited is authorised and regulated by the Financial Conduct Authority under Firm Reference Number 606298. If your complaint relates to a third-party broker or specialist introduced separately from this website, you may also need to contact that firm directly and, where applicable, the relevant regulator in your jurisdiction.